1. Overview
This Refund Policy explains our policies and procedures regarding refunds for products and services purchased through https://faunavital.world. We are committed to ensuring customer satisfaction while maintaining fair business practices.
2. Company Information
Faunavital
New York, NY 10007, USA
Phone: +1 212 312 8800
Email: assist@faunavital.world
3. General Refund Policy
If you are not satisfied with any product or service purchased from us, you may be eligible for a refund subject to the terms and conditions outlined in this policy.
4. Eligibility for Refunds
4.1 Digital Products and Content
Refunds for digital products (such as guides, e-books, or downloadable content) may be requested within 14 days of purchase if:
- The product is defective or not as described
- You have not accessed, downloaded, or used the product
- You experience technical issues preventing access that we cannot resolve
- The purchase was made in error
Once a digital product has been accessed, downloaded, or used, it is generally not eligible for a refund except in cases of defect or significant misrepresentation.
4.2 Services
Refunds for services may be requested if:
- Services have not yet been rendered
- Services were not provided as described
- You cancel within the specified cancellation period
4.3 Subscriptions
For subscription-based services:
- You may cancel at any time, but refunds are only provided for unused periods
- Cancellations must be made before the next billing cycle to avoid charges
- Partial month refunds are not provided unless required by law
- You will retain access until the end of your current billing period
5. Non-Refundable Items
The following items are not eligible for refunds:
- Digital products that have been accessed, downloaded, or used
- Services that have already been fully rendered
- Purchases made more than 14 days ago (unless otherwise specified)
- Products or services purchased from third-party vendors
- Promotional or discounted items marked as non-refundable
- Fees for expedited services or special handling
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at assist@faunavital.world or phone at +1 212 312 8800
- Provide your order number or proof of purchase
- Explain the reason for your refund request
- Include any relevant documentation or evidence supporting your request
We will acknowledge receipt of your refund request within 2 business days and process your request within 5-10 business days.
7. Refund Processing
7.1 Evaluation
Each refund request will be evaluated on a case-by-case basis. We reserve the right to:
- Request additional information or documentation
- Verify the purchase and usage history
- Approve, partially approve, or deny the refund request
- Offer alternatives such as product exchanges or credits
7.2 Approval and Payment
If your refund is approved:
- You will receive confirmation via email
- Refunds will be processed to the original payment method
- Processing time is typically 5-10 business days
- Depending on your bank or payment provider, it may take an additional 5-7 business days for the refund to appear in your account
7.3 Partial Refunds
In some cases, we may approve partial refunds if:
- You have used part of the product or service
- The product or service was partially delivered
- Circumstances warrant a prorated refund
8. Denied Refunds
If your refund request is denied, we will provide you with:
- A clear explanation of the reason for denial
- Information about any applicable exceptions
- Alternative solutions if available
- Information about your right to dispute the decision
9. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or payment provider:
- Please contact us first to resolve the issue directly
- Chargebacks may result in suspension of your account and services
- We reserve the right to dispute unwarranted chargebacks
- Processing fees associated with chargebacks are non-refundable
10. Exchanges and Credits
As an alternative to refunds, we may offer:
- Product exchanges for items of equal or lesser value
- Account credits for future purchases
- Extended access or additional services
These alternatives are offered at our discretion and must be mutually agreed upon.
11. Technical Issues
If you experience technical issues accessing or using our products or services:
- Contact our support team immediately
- We will work to resolve technical issues before processing refund requests
- Refunds for technical issues are only provided if we cannot resolve the problem
- You must allow reasonable time for troubleshooting and resolution
12. Fraudulent Purchases
If you believe your payment information has been used fraudulently:
- Contact us immediately at assist@faunavital.world
- Provide documentation of the fraudulent activity
- We will investigate and cooperate with relevant authorities
- Verified fraudulent transactions will be refunded promptly
13. Changes to Pricing
Price changes or promotions occurring after your purchase do not qualify for refunds or price adjustments unless explicitly stated in a specific promotion.
14. State and Federal Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer under applicable federal or state laws. If local laws provide you with greater refund rights, those laws will apply.
15. Modifications to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on our website with an updated "Last Updated" date. Your continued use of our products and services after changes are posted constitutes acceptance of the modified policy.
16. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
Faunavital
New York, NY 10007, USA
Phone: +1 212 312 8800
Email: assist@faunavital.world